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Using the Portal - KnowledgeBase

Discover how to get started and manage users

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The portal is a quick and easy way to explore existing services and order new ones on the same port.

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Portal Features

Here are some of the key features that make the portal so helpful. 

Signing up for the portal only requires some basic information (name, email, and password).

The most important information should be easy to find, not hidden. That's the idea behind the dashboard.

Customers can find everything from the latest news and products from to general news from the network industry. 

It is easy to add more people to a company profile in the portal and to configure what permissions they have.

Additionally, when customers invite anyone to join, they will receive an invitation and the invitation status (invitation sent) will be shown. 

The portal has been designed to be customisable.

Customers can build their exact solution based on location, prefix, port speed, and more.

The portal is connected directly with PeeringDB.

This means all it takes is the AS Number and the portal will automatically pull and populate the relevant information, such as AS-SET and prefix limit. 

Once a service is purchased, it will automatically be displayed on the dashboard with the current status.

Any changes can be made by clicking a few buttons rather than digging through layers of information.

The tickets page allows customers to see the status, type, escalation, and priority of their created tickets all on in place.

Users can also receive a quick overview of when tickets were created and last updated. has made billing as transparent as possible, allowing customers to see the status of all of their orders in one place.

There's also no more hunting for an invoice since it can be downloaded with one click. 


Getting started in the portal

The portal is accessible by clicking ' Portal' in the top right corner of the website.


The first step is to fill in the required details, then click to sign-up. 

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After signing up, the main dashboard will appear.

Click on the 'Settings' button in the top left, then click 'Setup Company Profile' and fill in the required details and click 'Proceed'.

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Inviting users to the Customer Portal

Step 1

In the 'Settings' section, click 'Add User' then fill in the new user's details and click 'Invite User'.

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The invited user receives an email asking them to join the portal.

All they need to do next is pick their password and sign in, then they will appear as a new user in the 'Users' section of settings.

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Deleting users from the portal

In the 'Users' section, it is also possible to delete users by clicking on 'Actions' and selecting 'Delete' then 'Proceed'.

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ordering services

Ordering services through the portal is explained on the respective service pages within the knowledgebase. Navigate to those pages by clicking below, then scroll to find instructions on how to provision that particular service.

IP Transit

Flex Ethernet