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IP Access - KnowledgeBase

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Service Overview

IP Access service provides a semi-managed, business grade Internet connection, to a single location. 

With IP Access, collects and provides data to customers through the Portal. This helps customers to monitor the overall health of their network. ensures its network has enough capacity, and has a good mixture of upstream connectivity, however, individual service status changes are the responsbility of the customer. 


  • High quality connectivity is provided by's heavily peered network with extensive capacity 
  • Flexible billing & shorter terms available 
  • Bandwidth can be purchased at either a flat rate (which is limited) or with a CDR (which allows bursting) 
  • Low barrier to entry because minimal config is required from the customer 
  • The service provides dual-stack connectivity (IPv4 and IPv6) 
  • Ability to self-host services (no IPv4/6 translation services like CGNAT) 
  • A range of IP subnet sizes are purchasable 


Requires a port
IP Access can be handed on a VLAN tagged sub-interface, which can be defined by the customer. Handover on a physical port or untagged VLAN is not currently supported.

Requires Port+VLAN(s); can be configured at the VLAN level only, this includes the untagged VLAN.
Prefix can be IPv4 or IPv6, ranging up to /32 and /128.


Service Delivery Time provisions IP Access services in under 48 hours for on-net locations. 


Billing for IP Access

There are two methods an IP Access can choose from for billing: 

  • CDR based billing which uses 95th percentile and allows bursting 
  • Flat rate billing which does not allow bursting

For more information, visit the Pricing section.

Further information

IP-Access (also known as "DIA" or "Direct Internet Access") is an industry term used to describe a business grade Internet connectivity service, as opposed to a domestic grade service. For this means the following: 

  • Higher bandwidth connectivity than residential Internet connectivity 
  • Increased SLAs when compared to residential Internet connectivity 
  • A faster time to respond, and higher quality of support, when compared to residential connectivity 
  • The phrase "IP Access" as used within the industry, does not denote a specific type of physical connectivity such as copper, fibre, mobile, etc. For though, it means exclusively fibre based. 
  • Many features and additional services are often bundled on top of an IP Access service such as a backup connection for increased resiliency, Internet filtering for security, voice calling, etc.  
  •’s IP Access service is provided over a cross-connect, between the customer's network and an network device, as shown in the figure below:
IP Access diagram 1

The Difference between IP transit and IP access

IP Access may sound similar to IP Transit but, there are some key differences. IP Transit provides features relating to advanced routing of customer traffic, which are usually consumed by larger customers with a higher traffic demand and more in-house technical skills. IP Access does not provide these advanced traffic routing features and instead offers a ready-to-go, premium Internet connection which requires minimal setup and minimal ongoing configuration.

The following table explains some of the differences between IP-Transit and IP-Access: 

IP table 1
IP table 2
IP table 3

Technical Details

The diagram below provides an overview how the service technically works.

technical diagram IP Access