Knowledgebase – What Can I Do in the Inter.link Portal?

Knowledgebase Contents

The Inter.link Portal gives customers a central place to order, manage and monitor your inter.link services. Designed to make network management simpler and more transparent, the portal puts control of your services directly into customers hands. From configuring and ordering connectivity to managing users, monitoring support requests and accessing billing information.

What can I manage through the Inter.link Portal?

The portal brings key aspects of customers inter.link services together in one place.

You can use it to:

  • Explore and order services
  • Manage existing services
  • Monitor support tickets
  • Accessing billing and invoices
  • Manage network information

      • Can I order Inter.link services through the Portal?

      Yes. The inter.link portal is designed to make ordering directly through the portal with options based on factors such as location, capacity and requirements of the individual service. Once a service has been ordered, it appears within the portal so customers can see its status and manage it alongside other inter.link services

      Can I manage multiple Inter.link services in one place?

      Yes. One of the main benefits of the inter.link portal is having a central view of services. Rather than manage multiple services through separate processes, the inter.link portal allows customers to see services and status from a single interface. This makes it easier for customers to add services and manage their connectivity as network requirements grow and change.

      Can multiple people in my organization use the Portal?

      Yes. Organizations can add multiple users to their inter.link account and manage the permissions available to each user. This allows network, operations, finance and other relevant teams to access information and functionality needed while keeping account access under the organizations control.

      Can I manage support and billing through the Portal?

      Yes. The portal provides access to both support tickets and billing information. Customers can monitor status, priority and latest updates for support tickets in one place. Billing information is also available through the portal, giving customers a clear view of inter.link services and account information.

      Why does Inter.link provide a self-service Portal?

      Traditional network services can involve lengthy manual processes and communication across multiple systems and providers. The inter.link portal is designed to simplify that experience by giving customers great visibility and control over their network services.

      Combined with inter.link’s automated provisioning and API capabilities, the portal provides a digital first way to buy and manage connectivity without relying on traditional manual processes for every interaction.

      How do I get started with the Inter.link Portal?

      You can create an inter.link portal account and set up your organization to begin exploring available services. Existing customers can use the portal to manage their services, support requests and billing information. For detailed instructions on using individual portal features or configuring specific services, refer to the technical documentation available within the inter.link portal.