“Many connectivity providers focus heavily on processes, layers of support, and account management structures instead of maintaining close technical relationships with customers.
“From my perspective, the established market players lack operational flexibility and close customer relationships. Inter.link brings a more responsive, technically capable, and customer-focused way of working that feels increasingly rare in the industry.”
Ulrik Kärrman – CTO
About 84 Grams
84 Grams delivers broadband services to businesses. Whether it’s a stable connection to the office, a tailored point-to-point solution or advanced DDoS protection, they have solutions that are reliable, secure, and built for mission-critical use.
The Challenge
For 84 Grams, reliable connectivity was only part of the requirement. At the same time, they needed immediate access to experienced networking professionals who could provide guidance, troubleshoot issues, and help maintain operational continuity when it mattered most.
The Solution
Inter.link was selected as the best choice for high-performance IP Transit, but what really stood out to 84 Grams was Inter.link’s close relationship with the team and the willingness to solve issues.
Compared to many traditional operators, Inter.link is significantly more personal and easier to work with. There is also a stronger technical understanding within the organisation. For example, IPv6-related issues were handled seriously and proactively rather than being treated as secondary concerns.
One of the biggest improvements has been operational flexibility.
The Inter.link portal is not just a “status page”. It is a real operational platform where clients can actually perform the required tasks without unnecessary delays or ticket escalations.
84 Grams has also experienced significantly faster issue resolution compared to previous providers.
Key Benefits
- Operational flexibility thanks to the Inter.link portal
- Significantly faster issue resolution compared to previous providers
- Direct access to technical support
- Low latency, secure IP Transit
- Services backed by a 100% uptime SLA
“We can always pick up the phone, send a message on Slack, and get direct access to someone who understands both the technical and operational side of our network.
That level of accessibility and responsiveness played a major role in our decision.”
Ulrik Kärrman – CTO
