Mona Stussig is Inter.link's Chief of Staff and in this article she explains what a typical day is like in her role, along with sharing some of the keys to success.
When people hear the title "Chief of Staff," they often aren't quite sure what it entails. Unlike more traditional roles, the responsibilities of a Chief of Staff can vary significantly from company to company, depending on the organization's needs and structure.
For me at Inter.link, the role is centred around ensuring that everything we do is efficient and strategically aligned with our company’s goals. I work closely with our CEO, I focus on financial/business case planning, and I am continuously reviewing, designing, and executing improvements to our organizational structure to keep us agile and effective.
In addition, I oversee strategic business initiatives, guiding them from development through to successful execution. I lead our business operations function, including People & Culture and Finance.
As the Chief of Staff at Inter.link, my role is a multifaceted one. I am involved in every aspect of the business, from analyzing financial KPIs and preparing investor reports to supporting recruiting and culture-building efforts, planning our next company offsite or jumping into legal paperwork. My role requires me to be a generalist—able to jump into any function as needed and keep things moving forward.
No two days are the same for me, but there is one constant: my morning meeting with our CEO Theo Voss. This meeting is where we align on priorities for the week, discuss what’s on the horizon, and determine where feedback or intervention is needed. It’s a time to ensure that we’re both on the same page, strategizing on how best to steer the company forward.
After this meeting, the day can go in any number of directions. Here’s a glimpse of what a typical day might look like:
In a role like mine, organization is key. I need to keep track of numerous work streams simultaneously, making sure that nothing falls through the cracks. This requires a high level of organization, not just in managing tasks, but also in managing time. I schedule focus time for specific topics to ensure that I can dive deep into complex issues without distraction.
Flexibility is just as important. I need to be able to jump from high-level strategic discussions to detailed analyses and then back again. Communication is also critical. Whether it’s providing feedback to a team member, discussing strategy with Theo, or negotiating with a vendor, being clear, open, and effective in communication is a must.
Being a Chief of Staff means thriving in an environment where no two days are alike. It’s about balancing the strategic with the operational, the high-level with the detailed, and the urgent with the important.
This is a role that requires flexibility, organization, and strong leadership, but it’s also incredibly rewarding. Every day is an opportunity to make a tangible impact on the company’s success and to ensure that we’re moving forward together, aligned and focused on our goals.
Ultimately, as I assist our company in achieving its goals, I know that this means that our customers can get more flexible and sustainable connectivity to achievemove their business goals.